Paying my fedeicomiso

Is anyone. Having the usual problem of not getting an answer from Amarantha Radilla Flores in ACAPULCO? I have been dealing with her for years and it seems like every other year it's a hassle to even get anything done through her one year I had to go to a lawyer to contact her. It seems like every other year I have to send my information and pictures of my credit card.when I first started paying 25 years ago it was much easier and they took the money out on time, it's went down hill the last 15 years. Any information if anyone else is having this problem this year would be greatly appreciated.