Unable to login at kapital / intercam?

Hello.

1. I’m outside of Mexico and have been unable to access my accounts to make a Fideicomiso
payment since intercam switched. I reset my pw and it worked fine. Now the system refuses to let me in and even says I have the (indelible) answers to my security questions wrong. Staff is nice but cannot even contemplate the possibility of a technical glitch. Must be my fault, despite my having worked in computers since 1984. Sure.

They claim I have to physically come int o reset password. No other pw recuperation methods? No link sent to registered address?

Anyone know how to reach a manager or someone in Tech department? DF support just condescends or sends me back to the branch. I’m in the bureaucratic loop from hell.

Any other ideas?

2. Can anyone recommend a realtor for Troncones?

Muchas gracias!