Kapital will NEVER accept check or wire transfer deposits

A week ago, Leticia told me that Kapital is still waiting for approval to accept US checks for deposit into a Kapital account, but that we could do a wire transfer from a US account. Customers also can deposit US$ cash.
Today I went back to get exact wire transfer info and Rosalba told me that Kapital bank will NEVER be able to accept a deposit using a US bank check OR a wire transfer from a US bank. She confirmed that the only way to deposit funds is to deposit cash. I did not ask about Canadian.
My response was that we would need to close Intercam and open an account with another bank. She agreed.
It may be that other people are getting different info, but thought I'd pass this on. I'm stumped.